Troubleshooting

My embed is blankCopy Anchor Link

The embed hides itself when it has nothing to show. Check, in order:

1. The widget is published and not paused.
2. It has at least one approved story from its source (all, the groups you chose, or the stories you picked).
3. The widget ID in your snippet is right, with no stray quotes from a copy and paste.
4. Open your browser's console. The embed names the reason there.

If you cannot run scripts where you are pasting, use the iframe code instead.

I did not get an emailCopy Anchor Link

• Check spam, then ask for the message again. Reset links work once and last an hour.
• Receipts and request emails have daily limits, listed on Ask by email.

A request was skippedCopy Anchor Link

You already asked that person about the same form in the last 7 days, or they replied in the last 30. This protects them from repeat asks.

My custom domain will not verifyCopy Anchor Link

Read which stage failed.

• Ownership: the TXT record is missing or wrong. Check the name and value exactly, then wait a few minutes.
• Routing: check the CNAME points at the target shown in Settings. DNS can take a few minutes to spread, and the certificate is issued once it does, so wait a little and press Check again.

See Custom domain.

A spreadsheet row was skippedCopy Anchor Link

The import report lists each skipped row with its number and the reason: usually missing text or name, an unreadable rating, or a duplicate of something already in your workspace.

An imported link filled in nothingCopy Anchor Link

Some sites block automated readers. KikoPraise falls back to detecting the platform and asking you for the wording. Nothing is lost.

A webhook stoppedCopy Anchor Link

After 15 failed deliveries in a row an endpoint is switched off. The reason is shown on it. Fix your receiver, then press Resume.