Collect praise
Ask by email
Send a customer a personal link and see who opened it.
Use Request testimonial in the dashboard header. Send to one person, or paste a list of up to 25 names and emails.
Every recipient gets their own tracked link. The Requests page shows Not opened, Opened and Completed, and links to the praise they left.
Guards
These exist so you cannot accidentally annoy people:
- Someone already asked about the same form in the last 7 days is skipped.
- Someone who replied in the last 30 days is skipped.
- One reminder per request, per day.
- 100 request emails per workspace per day.
Without sending an email
Choose to create a link only. You get the tracked link to paste into Messenger, WhatsApp, Instagram or a support reply yourself. Opens and replies are still tracked.
From your own tools
The API can create requests when a ticket closes or an order ships, and webhooks tell you when a request is opened or completed.